Help and Terms
Hello...
can I help you there?
Below I have listed some helpful advice for any questions you may have
along with some Terms & Conditions.
You can always contact me if there is anything more specific that I
can help you with.
Ordering
* By clicking on the
product you will see it larger and in more detail along with any other
images showings the product at angles.
* Click 'ADD TO CART' making sure that you have selected the right item
if given an option... i.e. Size, colour or design.
* You can continue shopping and adding other products to your shopping
cart, which you can remove or update by clicking 'VIEW CART'.
* When you are all shopped out click on the 'CHECKOUT' button and you
will then be taken through to the checkout process where you can edit
or confirm your order still. Also you will see your postage cost, which
will automatically update and discount if you add more than one item
to your cart.
Payment
* All prices are in pounds sterling (£)
* Visa, MasterCard, American Express, Discover, or regular account payments
all through PayPal. You do not need a PayPal account to use your Credit
or Debit card.
* Once clicking 'CHECKOUT' and confirming your order
you and the order will be directed to PayPal where your can then pay
with a credit/debit card or with your PayPal account.
* You will be brought back to this store and a message of thanks will
be displayed to confirm your order.
Shipping
*All UK packages are sent through Royal Mail First Class
post and should arrive within 1-3 working days of dispatching.
*All other European and Worldwide destinations will be
shipped via Royal Mail Airmail small package service and should arrive
within 5-10 working days of dispatching
* Non-UK buyers are responsible for any duties or customs charges
*All items shipped are carefully wrapped and well packaged to avoid
any damage that may occur during transit. A4 & A3 prints are reinforced
with heavy cardboard and are marked 'Do Not Bend'
*A return address is clearly marked on every parcel and a personal email
will be sent to notify you if it is returned.
*All
packages are sent by un-recorded delivery and I do keep proof of posting
for everything that is shipped. If you require peace of mind, please
contact me and I can easily add recorded/sign for delivery with tracking
to your invoice.
Returns
* If you wish to discuss or organise a return,
exchange or refund of any item, please contact me using the contact
facility on the Site or via email at info@craigfellows.co.uk
* You have 28 days from receipt of goods in which you can cancel your order.
*
Where you return goods within the period specified above you will be
responsible for payment of the delivery charges.
Privacy
*
All of your personal information will remain private and confidential,
it will not be given or sold to any other company or third party.
Please feel free to CONTACT ME if you have any questions